This policy explains how Reliable Properties collects and uses personal information when you visit our website, enquire about a property, submit a listing, call us, or communicate with us through WhatsApp.
1. Who we are
Reliable Properties is a real-estate services business serving Amanora Park Town and nearby areas in Pune. Shyam Kadam is the primary contact for enquiries. You can contact us at +91 98909 82473 or through the WhatsApp links on this website.
2. Information we collect
- Your name, mobile number, email address and preferred contact method.
- Your buying, selling, renting, budget, location and property preferences.
- Property details, photographs and documents you choose to provide when listing a property.
- Messages, enquiry history, appointment details and feedback exchanged with us.
- Basic technical information supplied by your browser or hosting provider, such as device type, referring page and access logs.
3. How we use information
- To respond to enquiries, recommend relevant properties and arrange calls or site visits.
- To help owners market, sell or rent properties and to connect suitable parties.
- To provide transaction-related assistance and requested home services.
- To maintain records, prevent fraud, protect our business and comply with applicable legal obligations.
- With your consent, to send property alerts, follow-ups, service updates and promotional messages through WhatsApp, telephone, SMS or email.
4. WhatsApp communications and marketing consent
We only send WhatsApp marketing messages where you have given us your number and indicated that you want or expect such communications—for example, by initiating a WhatsApp chat, requesting property updates, submitting an enquiry with consent, or otherwise opting in. Messages may include new listings, price updates, property recommendations, reminders and related Reliable Properties services.
Consent is optional and is not a condition of purchasing or renting a property. Message frequency varies according to your enquiry and preferences. Standard data charges may apply. You may withdraw consent at any time by replying STOP in WhatsApp, asking us directly, or calling +91 98909 82473. We will honour the request within a reasonable period, although we may still send non-promotional messages necessary to complete an active request or transaction.
5. WhatsApp and Meta
WhatsApp is a third-party service provided by companies within Meta. When you communicate with us through WhatsApp, Meta and WhatsApp process information under their own terms and privacy policies. Depending on the tools used to manage messages, authorised technology providers may process message and contact data on our behalf. We do not control Meta's independent processing.
6. When information is shared
We may share information only as reasonably necessary with property owners, prospective buyers or tenants, housing societies, service providers, professional advisers, finance or documentation partners, and technology providers supporting our website and communications. We do not sell personal information or provide contact lists to unrelated marketers. We may disclose information when required by law or to protect people, property or legal rights.
7. Retention and security
We keep personal information only for as long as it is reasonably needed for the enquiry, relationship, transaction, record-keeping, dispute prevention or legal requirements. We use reasonable organisational and technical safeguards, but no website, messaging platform or electronic transmission can be guaranteed completely secure.
8. Your choices and rights
You may ask us to access, correct or delete information you have provided, withdraw marketing consent, or raise a privacy concern. Some records may need to be retained where required for a transaction, legal obligation or legitimate dispute. We may need to verify your identity before acting on a request.
9. Children's privacy
Our services are intended for adults. We do not knowingly seek personal information from children for marketing purposes.
10. Changes to this policy
We may update this policy when our services, communication tools or legal obligations change. The current version and effective date will remain available on this page.